Appeals of citizens and legal entities

Chashniki District Executive Committee
211149, Vitebsk region
Chashniki, Sovetskaya str., 44
Reception phone: 8-(02-133) 3-51-82 Fax: 8-(02-133) 3-51-75

Treatment citizens and legal entities

On the procedure for applying to Chashniki District Executive Committee

For questions Reference and consulting nature can be contacted by the "hotline" at Phone: 8 (02133) 3 47 79 and 3 51 82 s 8.00 a.m. to 13 p.m., from 14 p.m. to 17.00 p.m. (except Saturday and Sunday).

Written appeals are sent to the Chashniki District Executive Committee at the address: 211149, Vitebsk region, Chashniki, Sovetskaya str., 44.

Electronic Appeals are submitted through the state unified (integrated) the republican information system for recording and processing citizens' appeals and legal entities (website appeal.bel)

Every Saturday from 9.00 am Until 12.00 by phone 8 (02133) 3 47 76 are held "direct telephone lines" by the leadership of the Chashniki District Executive Committee.

A personal reception in the district executive committee is held the leadership of the district executive committee, heads of structural divisions of the district executive committee according to the schedule approved by the chairman of the district executive committee.

Rights of applicants

·        submit appeals, present arguments to the official conducting a personal reception;

·        get acquainted with materials directly related to the consideration of their appeals (for exclusion of materials containing information, distribution and (or) the provision of which is limited), including making extracts from these materials, to carry out their photography;

·        represent additional documents and (or) information or request them extermination, including in electronic form, in the event that the request such documents and (or) information does not affect the rights, freedoms and (or) the legitimate interests of other persons and they do not contain information constituting state secrets, commercial and (or) other secrets protected by law;

·        revoke your appeal before considering it on the merits;

·        Get answers (notifications) to appeals;

·        appeal to in accordance with the established procedure, responses to appeals and decisions to leave appeals without consideration on the merits;

·        use technical means (audio and video recording, film and photography) with the consent of the official, conducting a personal reception;

·        carry out other rights provided for by the Law of the Republic of Belarus of July 18, 2011 No. 300-Z "On Appeals of Citizens and Legal Entities" (hereinafter referred to as the Law) and other acts Legislation.

 Duties Applicants

·        Comply with the requirements Law;

·        submit appeals to organizations, individual entrepreneurs in accordance with their competence;

·        Be polite to employees of organizations, individual entrepreneurs and their employees, not allow the use of obscene or offensive words or expressions;

·        in time inform organizations, individual entrepreneurs about changes in their place of residence (place of stay) or location during the period of consideration Treatment;

·        perform other obligations provided for by the Law and other legislative acts.

 Requirements Applicable to appeals

1. Appeals are set out in Belarusian or Russian language.

2. Written appeals citizens must contain:

· name and (or) address of the organization or position and (or) surname, first name, patronymic (if any) or the initials of the person to whom the appeal is sent;

· surname, proper surname name, patronymic (if any) or initials of the citizen, the address of his place residence (place of stay);

· Statement of the essence Treatment;

· Personal signature citizen(s).

3. Written Appeals of legal entities must contain:

· name and (or) address of the organization or position and (or) surname, first name, patronymic (if any) or the initials of the person to whom the appeal is sent;

· Full name legal entity and its location;

· Statement of the essence Treatment;

· surname, proper surname name, patronymic (if any) or initials of the head or person, authorized to sign appeals in accordance with the established procedure;

· Personal signature the head or a person authorized to sign in accordance with the established procedure Treatment.

4. Comments and (or) suggestions shall be made to a book of comments and suggestions in accordance with the form of the book of comments, and proposals established by the Council of Ministers of the Republic of Belarus.

5. Text of the appeal must be readable. Handwritten appeals should be written clearly, legible handwriting. It is not allowed to use obscene or offensive words or expressions.

6. To the written Applications submitted by representatives of the applicants shall be accompanied by documents, confirming their authority.

7. In appeals, the following must contain information on the results of their previous review with an annex (if any) documents confirming this information.

 Abandonment appeals without consideration on the merits

1. Written Appeals may be left without consideration on the merits if:

· Appeals do not correspond the requirements established by paragraphs 1 - 6 of Article 12 of the Law;

· Appeals are subject to Consideration in accordance with the legislation on constitutional legal proceedings, civil, civil procedural, economic procedural, criminal procedure legislation, legislation, determining the order of the administrative process, the legislation on administrative procedures, appeals are the employee's appeals to to the employer or in accordance with legislative acts is established by another the procedure for filing and considering such appeals;

· Appeals contain issues that do not fall within the competence of the organization to which they are received, including if comments and (or) suggestions made in a book of comments and suggestions that do not relate to the activities of this organization, individual entrepreneur, do not concern the quality of the goods sold, work performed, services provided;

· Skipped without a valid reason for filing a complaint;

· The applicant has filed repeated appeal, including those included in the book of comments and suggestions, and in it does not contain new circumstances relevant to the consideration appeals on the merits;

· with the applicant correspondence on the issues set forth in the appeal was terminated;

· Appeals contain threats to life, health and property, incitement to commit unlawful acts or the applicant otherwise abuses the right to appeal.

2. Oral appeals may be left without Consideration on the merits if:

· Not presented identity documents of applicants, their representatives, as well as documents confirming the credentials of the applicants' representatives;

· Appeals contain issues that do not fall within the competence of the organization in which a personal reception is held;

· The applicant has already been given an exhaustive answer to his questions or correspondence with this the applicant on such issues was terminated;

· The applicant in the course of personal reception allows the use of obscene or offensive words, or Expressions;

· The applicant applies technical means (audio and video recording, filming and photography) without consent an official conducting a personal reception and refuses to stop them application;

· Appeals contain threats to life, health and property, incitement to commit unlawful acts or the applicant otherwise abuses the right to appeal.

 Review Treatment

The applicant has the right to: withdraw your appeal before considering it on the merits by filing the relevant written or electronic application.

In case of revocation the applicant of his appeal is an organization, an individual entrepreneur terminate the consideration of such an appeal on the merits without notice Applicant.

The applicant shall be returned originals of documents attached to the appeal.

Appeal responses to appeals

The organization's response on an appeal or a decision to leave the appeal without consideration on the merits can be appealed to a higher organization.

The organization's response to appeal or decision to leave the appeal without consideration on the merits After appealing to a higher organization, they may be appealed to the court in in accordance with the procedure established by law.

Response to a complaint in A higher organization may be appealed to the court if, during the consideration of this A new decision has been made within the competence of the relevant of the parent organization.

Response to a request or the decision to leave the appeal without consideration on the merits of the organization, not having a higher organization, as well as an individual entrepreneur can be appealed to the court in accordance with the procedure established by law.

THE HIGHER AUTHORITY FOR THE CHASHNIKI DISTRICT EXECUTIVE COMMITTEE IS THE REGIONAL EXECUTIVE COMMITTEE
Address: 210010, Vitebsk, Gogol Street, 6.
E-mail address: vitoblisp@vitebsk.by
Website of the Vitebsk Regional Executive Committee: http://www.vitebsk-region.gov.by/

Working hours:
Monday-Friday from 8.00 to 13.00, from 14.00 to 17.00.
Days off: Saturday, Sunday.